How do I reschedule a session?
If you want to change to a different date and it is within our cancellation period, please follow the below steps:
- Log into your account
- Go to Manage My Sauna Sessions and select ‘Cancel’ next to the booking
- Go to Orders & Refund Requests and click ‘Refund’ – this will give you the option to create a ‘Beach Box Credit’ for payment you made for the current session. If you paid with Beach Box Credits it will automatically create a new Credit for you so you don’t need to do this step. You can view your Beach Box Credits here.
- Go to Book Now and select the new date – when you check out you will be asked if you would like to use your Beach Box Credits to pay – click on the voucher you can see there. If you need to pay extra you will be prompted to pay the balance. If the session is less money then the extra funds will stay as Beach Box Credits for you to use another time.
How do I cancel a session?
Please read our cancellation policy before you cancel.
If you are within the allowed cancellation period, Log into your account and go to Manage My Sauna Sessions and select ‘Cancel’ next to the booking. Then you MUST do one of the following:
Request Beach Box Credits
Perfect for our regular visitors. Go to Orders & Refund Requests and click ‘Refund’ – this will give you the option to create a ‘Beach Box Credit’ for the amount you paid for the current session. If you paid with Beach Box Credits it will automatically create a new Credit for you so you don’t need to do this step. You can view your Beach Box Credits here.
Request a refund
If you would prefer a refund back to your original payment method, please email firstname.lastname@example.org. If you are within the cancellation timeframe, we will process the refund for you the following working day and you will receive the refund within 5-7 working days from stripe back to the payment method you used for the booking.
Are there changing rooms/lockers/showers?
There are changing rooms, cold showers and buckets of warm water, hairdryers and lockers for your personal belongings onsite
Are children allowed?
Children of 5 years or over are very welcome at our saunas on a child to adult ratio of 1:1 if they are under 7. Please make sure children don’t run onsite or jump into the plunge baths as there are many trip hazards, and of course be very careful with little hands near the stoves. A full child safety brief will be given on arrival.
Can I add extras and treatments at a later date?
Yes, please contact us and we will add these to your booking for you. Otherwise you can purchase face masks, scrubs, etc on the day. Please note we need 48 hours notice for the Wellness Ice Bath.
How many salt scrubs, foot platters should I add for my group/per person?
Our platters and scrubs are per person, but can be shared between 2 if less product is required.
How many bunches of leaf whisks do I need?
Traditionally 2 bunches are used to give a thermal massage – the hosts can show you the basics . 1 bunch is great too for giving the sauna a woody smell and for more basic whisking techniques.
Food and drink policy – can we bring alcohol/nibbles?
Please note we have a no-alcohol policy at the spa itself. We sell lovely baltic mineral waters, birch water and kombucha though! You can bring nibbles if required (salty is good for post sauna munchies) but we don’t allow food inside the saunas.
What is the Sauna etiquette (re nudity/towels, etc)?
If you were to book one of our exclusive saunas for yourself/your group (Loyly, Leil or Albion) – You’re welcome to sauna in the German and Finnish way, however you will need to cover outside the sauna and in the shower area as this is open to the public. We ask that every customer sits on a towel at all times in the saunas.
We don’t allow optional clothing in the Big Banya as the individual tickets mean the sessions are now set up to share with others.
Adverse weather conditions.
We will close if there are strong gusts of wind over 55mph, otherwise we are open in all weathers. Having a sauna in the rain, sleet and snow is the most invigorating thing! We can’t give refunds for bad weather if we are open.
What is the parking like?
At the weekends it’s not good so please try to come by bike or foot and leave extra time to get here – check travel apps for traffic updates. During the week is easier on the nearby meters.